Thanks for the support on that i followed your steps and it all worked a treat – fantastic

WOW that really works. Thanks.

hey thanks a lot for you this posting…it did help me a lot as I have a new laptop with Vista in it and when I am installing my Deluxe webcam for notebooks, it’s not installing. This is of great help…Thanks a gazillion…

Works !!!!

Thanks

Great entry!! Keep it coming!!

Thank you so much! I have been working all morning to get my camera to work with vistas and failed numerously! But thanks to you I have one less headache.

It’s a real shame that companies are being lazy with making drivers for Vista. Kind of one of those “if it’s not broken, don’t fix it” moments. Thanks though, this works great!

Thanks Simon! I was getting quite angry at the thought of trashing my QuickCam (which works perfectly in XP and apparently now in Vista – courtesy of your instructions), for a “Vista compatible” one, when I noticed I couldn’t get a Vista driver. This is disappointing on the part of Logitech and I’ll certainly be looking around at different makes when I need to replace this cam.

I was just about to give up, then I found your blog. Thanks for the tip it worked great!!! Webcams are definitely one of those things you don’t really need to replace if not broken… Thanks again!

Thanks,

Logitech really sucks.
Creative does the same nonsence

Thanks

Hello Simon,

Thanks, Thanks, Thanks,

I was about to pull out what little hair i have remaining when i came across your Blog, i have 2 older Logitech Webcams, which would not work under Vista, i very reluctantly tried out at least three other makes of webcams all of them were far inferior to my old faithful clicksmart 510 and when i say inferior i mean there is absolutely no comparison with the 510 especially for quality of picture/recordings.

I tried your suggestions and “Hey Presto” works a treat!!

Just goes to prove that Logitech and others are definately on the Profiteering Bandwagon as if they could not have a remedy with all their resources then i give up.

Once again, Many Thanks.

Steve.

Hi ,
I was getting really anoyed i could not install my webcam i tried for hours untill i came across your blog followed what you said and wollah !! thanks

Hi Simon,

I am having the same issue as you had so I was very pleased to find your blog. I encounter one issue though after following your steps. After installing the XP driver package I end up in the Drivers folder that contains two subfolders: Bin and X32. I don’t see a folder WinNew. Linking to the drivers folder won’t do the trick.

Any suggestions?

Thanks in advance for your kind help.

Ronald

I was about to pull my hair out (well, more like reformatting the computer), but luckily I found this page first. thanks a lot! I am so exhausted now…

thanks very much. i lost a lot time trying, and was getting nowhere.
i folow your instruction and works just fine.thanks for taking the time to post that. great job.

marcos

Steve or anyone else.. has this method worked for the Clicksmart 510? And if so, how did you mix up the quickcam software with the old xp drivers for the Clicksmart?

Simon…..Thanks for this hint. It works. Logitech really try to squeeze profit on this little trick. Untasteful ! I even called their supportline, their answer: “sorry mister, we recommend that you purchase a new Logitech webcam”…

Thanks so much! I was about to buy a new webcam when I found your trick, which worked perfectly.

Genius! Now if only Logitech could offer you a job…..

Thanks

Stephie x

Here’s a piece of advice for anyone following in my footseps. If your camera is not Vista compliant – DO NOT install V11.5 first, which is seemingly the most recent release.

You must install V11.0, which you will find on the Logitec website and then only after your drivers are enabled as above, u/g to 11.5, which is the most recent release.

11.5 is not the full software – it contains tweaks and bug fixes.

This was on another forum submitted by one of Logitec’s own engineers!

Worked great! I downloaded 11.5 and it worked fine, didn’t have to get 11 first so not sure what that last poster is talking about.

Thank you

I had to post to thank you for this. I love my camera again. It is a great cam but was useless until this, thanks again!

Many thanks for this fix. Logitech were no help just wanted me to buy a new camera!!!

Your fix worked first time!!

All the best

i think it is a problem with Vista x64…any ideea?

Brilliant, thank-you! Gets my old Logitech QuickCam for Notebooks Pro working perfectly on Vista Home Premium. I was thinking of buying a new one, so you saved me that
I downloaded version 11.5 and it worked great (not sure what the comment about 11.0 is about).
There have been a number of comments posted being negative about Logitech and making the assumption that the reason why the drivers for the older hardware are not being released is to do with profit motive. While it’s hard to disprove this, I think you’ll find Microsoft is actually more to blame, because they make it very difficult for older hardware and drivers to be certified for Vista. In turn, this is because users are expecting better performance and less crashes from Windows. Logitech are doing the right thing by not releasing unsigned/uncertified drivers.
Workarounds like this are very useful and welcome – but they do come ‘at your own risk’ for a reason.
Thanks

So happy to find this perfectly working tip! LogiTech really peeved me off this time but Bill has been doing that already for years so today the users win!!

You are a STAR!!! Thank you for this great tip….i almost threw away my beloved quickcam for notebooks pro as i couldn’t get it working with vista for days on end…

That was great! I almost bought a new one!

Thanks, Simon. You saved the day !! Had a problem using the webcam with XP itself since the original CD was misplaced. Ver8 of the software from the link you provided worked like a charm.

hey thnx it realy worked :d

Thanks a lot, it worked flawlessly.

Works great. Shame on Logitech.

does the solution work with clicksmart 510 and if so how can i do it…i would be very pleased to get a reply

Thank you it worked for clicksmart 510 but dunno how to start the microphone.

I installed the vista driver and then installed the quickcam software 7.5 that was for clicksmart and let the computer restart by itself and lo the camera was detected.

The old drivers actually work?!? (They do very smoothly). And Logitech has the nerve to suggest I buy a newer model of one of their cameras? Without any legitimate reason. May Logitech burn in customer service hell for pulling something like this. I’ll think twice before I buy one of their products again.

If you experience the same problem as Ronald (Bin and X32 folders but no WinNew folder), make sure you continue further into the installing process, until you’ve seen the files being extracted (it is not the first screen really, that was misleading me as well). I deleted the folder QuickCamWebInstall before doing this but I don’t think it is necessary.

Cheers for this cool guide.

Woohoo!

I had plugged the Logitech cam, and after going to the website, I was sad. Thanks to the power of the “internets”, I found this site, and now my not so new webcam has life back into it.

Thank you VERY much.

Thanks a lot.
It works.

I really wished this would have worked for me. I’ve spent way too long trying to figure out how to get my webcam working after getting a new laptop – with vista on it.

Dont know what I’m doing wrong, because I’ve followed the instructions as best i could and the window that pops up says:

“Windows encountered a problem installing the driver software for your device.”

It even recognises that its a Logitech Quickcam for notebooks….. arrrrrgh! I’ve uninstalled all the software and reinstalled and it still doesn’t want to give me love

hii .. i have clicksmart 510 and need help, i did as you guided, first installed the “QuickCam 11.0″, Also Downloaded the old XP software, version 8.4.8 build 1034A, but couldn’t even start install it. at the first step i got a message as “there is a newer virsion already installed”, then it’s closed.. any advices ? i have vista ultimate..
thanks

Thanks thanks thanks Simon! It works!

and yes, Logitech sucks!

Thanks! This blog entry saved me a lot of trouble and probably the purchase of another web cam. Well explained, and working flawlessly for me!

Super!!
Thanks to you for the great idea and (ironic) thanks to Logitech for leaving his (ex) loyal customers in the wild…

Wow. That fix was just too easy! thank you sir!

Shame on you Logtech!!!

Awesome stuff dude, was about to get a new webcam because of Logitech’s money sucking tactics, worked a treat… two thumbs up

Thanks, Stephie for your comments in #20 about starting with v11.0.
I couldn’t get the webcam to work until I removed the newer version, and re-installed with 11.0 as you suggested. I then continued the procedure and it installed fine. So thanks to you, and thanks to Simon for his great help in saving me from having to buy yet another webcam.

Thanks a million, Simon, for this work-around. It works brilliantly. You’ve saved us all a lot of expense. And as for Logitech & Microsoft – &$*@^Y$**&(*!!

thanks…..easy o folow instructions

Help! I cannot find 11.0 on the logitech website. I tried with 11.5 but I could not do step 3 because the installed extract files were not in C:\Program Files\Logitech\QuickCamWebInstall and I could not find them anywhere on my disk.

any idea for vista x64?

Thanks a lot! It works!

Thanks!!! This worked great.

Worked a treat – even a year later. By the way I used the latest 11.xx version from logitech and it still worked

Well done!

These are the steps for the Logitech ClickSmart 420 to run with Vista (should work also for the other ClickSmart models):

1. Download & install the Vista QuickCam software from Logitech currently “QuickCam 11.0″ (see above)
2. Download the XP Drivers for Vista (e.g. “is730enu.exe”) and unpack it with WinRAR
3. Go to unpacked files into folder “.\is730enu\QCDriver3″ and run setup.exe to unpack/install the drivers
4. Go to Vista Device Manager, click on unknown (camera) device and choose to search for drivers in “C:\Program Files\Common Files\Logitech\QCDriver3″, maybe you have to repeat that step, because it finds the camera two times.
5. done! The Logitech ClickSmart runs now with Vista with the QuickCam software…

(maybe you have to uninstall all existing Logitech Camera Drivers/Software before following this Guide)

Good Job,worked a treat.Thought I would have to get a new camera.Simple Fix,great site and thanks a million…..

Wow! Its’a great job!

Thank you!

Well, I hate to be the only person who didn’t get Simon’s clever driver install to work, but ….

I followed the directions as written. When the “first screen” of the old XP install pops up, it’s just the intro screen. If I cancel at that point, I don’t get the extracted files in the QuickCamWebInstall folder. However, if I click next it extracts files then pops up a message telling me there’s a newer Logitech version already installed and saying that I must uninstall it before installing the XP version. This is where I cancelled the install and I saw the QuickCamWebInstall folder with the Drivers and WinNew and WinAll subfolders. After pointing Windows and Device Mgr to this folder to look for drivers, Windows keeps telling me “Unable to locate driver ….”. There are drivers in the above folders, so am not sure what’s going on.

Any advice?

Thanks,
Todd

Thanks so much Simon for this workaround, and great that a still good webcam (and it is good compared to others I tried when purchasing) can be used with up-to-date PCs.

Thank you for keeping this information up! I thought I would never be able to use my legacy webcam.

I downloaded the software from Logitech and used WinRar to extract the files. I went through Device Manager and clicked on “Update driver…” I browsed to the directory and let the OS find the driver.

Viola!

Works great! Thanks!

It can’t find the old XP drivers in ‘C:\Program Files\Logitech\QuickCamWebInstall\Drivers\WinNew’. They are there, but the wizard can’t find it. Help?

I follwed the steps but the latest quickcam for notebooks pro is version 11.5 and I cant find the XP version is 11.5. When I look for the drivers in the location you wrote, no folder exists with “Drivers\WinNew” what should I do?

Thank you, thank you, THANK YOU!

I’m about to go on a short business trip and was relying on this webcam to be able to see my baby girl while I’m away!

It worked just as you described — you have no idea how much this means to me, thank you!

Thanks that was easy because of your steps… Logitech want more money from us that is not going to happen this is great… thanks again Mr.

great work folks,I am facing same issue as Ronald and let the Xp installation file run to last when I get the message that this software is not designed for ur system.
I still dont have WinNew folder.

PLEASE HELP

Thanks Simon and as others mentioned I was almost bought a new camera before I thought of giving it a final try, stumbled on your blog thanks to google and here it go.
Initially, I faced the same issue as Ronald where I could not locate the WinNew folder and it was because when you download driver for XP from Logitech website its version 11 and not the older one.You need Version 8.4.8 to get the WinNew folder.If you cannot locate the file, let me know,will mail you.
If someone from Logitech is reading this, they should patch this to their forum and support.Thats the least they can do…………..

Here is the link to the older driver

http://www.logitech.com/pub/techsupp…m/qc848enu.exe

Thank you! You literally saved the day. I can’t tell you the lengths I’ve gone to try to get a webcast completed this past week. Today’s my deadline. Awesome.

PS I didn’t seem to have to do some of this. Some of it seem to just take care of itself. The next thing I knew it was working. So, non-techie people like me, it’s not nearly as overwhelming as it looks.

yes not compatible with vista

Should this work on a 64 vista system?

I did everything listed here, and when I give the Winnew path for the updated driver I still get the message that Windows could not find a driver.

So maybe this only works for 32bit Vista systems?

please.. if someone managed with quicksmart 510.. tell me how :
gualtyeah86@hotmail.it

i followed the instruction, tryed with the softwer suggested and also with the xp of my particoular one.. but.. no way

It works! Great! Thanks a lot!

so glad I found this post – worked a treat thanks!

Thank you so much – it worked for me too : )

Hi: Awesome ideas. I am retrofitting my 4-year-old Voodoo Envy laptop with WIndows 7 32-bit Ultimate and I use the same Logitech camera with both Skype and Polycom PVX. Your approach worked fine for me as well. If you don’t want the Logitech software, you can just use the drivers as suggested in items 4 and 5 of the original post.
Thanks for the insight and great instructions.

For Windows 7 32 bit, skipped installing the latest Quickcam software, as I only needed the drivers, followed the XP install instructions above. Told Windows 7 device manager to find files in C:\Program Files\Logitech\QuickCamWebInstall”, camera then worked with Microsoft Office Communicator. Yay.

Fantastic! I got this workaround to work with Windows 7 Home Premium too. Wonderful! The webcam works nicely now (I tested it with Skype call testing service, etc.) Being forced to buy a new one by Logitech’s lack of support for their products (and an upmarket one at the time at that!) would be sheer waste. It does not make me think well of Logitech.

Brilliant!! Thanx for this fix! The steps was easy to follow and the camera works. Hasn’t been used before so this exercise of 20 min saved me about 100€…:-)

Superb! I bought this a while ago and assumed that the Vista driver would come out, how wrong can you be! Thanks for a simple solution (didn’t even have to do the search for driver!). 10 out of 10!!!!!

Thanks, you saved me a lot of money.

Ca marche.
Génial MERCI

Same as John Lee.

Cant get this to work on visa 64 bit neither.

When I give the Winnew path for the updated driver I still get the message that Windows could not find a driver.

Any one else know a solution???

does it work for windows 7 too. i dont think so was not able to do that

brilliant! legend! thanks so so so much

Simon, thanks so much for posting that. I spent over an hour trying to figure out why my webcam wasn’t working, before I read your post. This kind of move by Logitech just makes people upset at them. They have good products, but this kind of tactic (not providing driver to use camera on Windows Vista) makes me think I’ll buy an integrated camera next time or from some other company.

I’m trying to get my clicksmart 420 to work with windows 7 pro and the above methods don’t seem to be working for me. Help… it’s 32 bit version